Privacy policy

PRIVACY POLICY

Last updated: 18th May 2026

This Privacy Policy explains how cornerpharmacy.co.nz (the “Site”, “we”, “us”, or “our”) collects, uses, stores, and discloses your personal information when you use our website or access our pharmacy services, including prescription medicines and related healthcare services.

We comply with the Privacy Act 2020 (New Zealand) and the Health Information Privacy Code 2020, which regulate the handling of personal and health information in New Zealand.

By using our Site, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Personal Information We Collect

We collect personal information in order to provide pharmacy services, fulfil orders, and comply with legal and professional obligations.

1.1 Device Information

When you visit our Site, we automatically collect certain information about your device and interaction with the Site, including:

  • IP address
  • Browser type and version
  • Time zone
  • Cookies and tracking data
  • Pages viewed and interactions with the Site

We use this information to:

  • Ensure the Site functions correctly
  • Improve performance and user experience
  • Analyse website usage and trends
  • Support security and fraud prevention

This information is collected using cookies, log files, and similar technologies.

1.2 Order and Account Information

When you make a purchase or create an account, we may collect:

  • Full name
  • Billing and delivery address
  • Email address
  • Phone number
  • Payment details (processed securely via third-party providers)
  • Order history
  • Account login details

We use this information to:

  • Process and fulfil orders
  • Manage customer accounts
  • Communicate order updates
  • Process payments
  • Detect and prevent fraud
  • Comply with legal obligations

1.3 Health Information (Prescription Services)

As a pharmacy service provider, we may collect sensitive health information, including:

  • Prescription details issued by prescribers
  • Medication history
  • Allergies and adverse reactions
  • Relevant medical information required for safe dispensing
  • Clinical notes provided by pharmacists or prescribers
  • Identification information where required for verification

We collect and use this information to:

  • Dispense prescription medicines safely and legally
  • Verify prescriptions and prescriber instructions
  • Provide clinical assessment and pharmacy advice
  • Maintain accurate dispensing records
  • Comply with pharmacy laws and professional standards

Health information is handled in accordance with the Privacy Act 2020 (NZ) and the Health Information Privacy Code 2020.

1.4 Customer Support Information

We may collect information you provide when contacting us, including:

  • Emails, messages, or phone communications
  • Prescription or order-related enquiries
  • Health-related questions necessary for pharmacy support

This information is used to:

  • Provide customer and clinical support
  • Resolve prescription or order issues
  • Maintain accurate service records

2. How We Use Your Information

We use your personal information to:

  • Provide pharmacy services and dispense medicines
  • Process orders and payments
  • Manage prescriptions and clinical workflows
  • Communicate with you about your orders or treatment
  • Verify identity where required by law
  • Improve our services and website performance
  • Comply with legal, regulatory, and professional obligations

We do not use health or prescription information for marketing or advertising purposes.

3. Sharing Your Personal Information

We only share your personal information when necessary to provide our services or comply with legal obligations.

We may share information with:

  • Licensed pharmacists and pharmacy staff involved in dispensing
  • Prescribers or telehealth providers (where required for treatment or verification)
  • Shopify (our ecommerce platform provider)
  • Payment processors (for secure transaction handling)
  • Delivery and courier services
  • Secure technology providers supporting prescription and pharmacy systems
  • Regulatory authorities (e.g. Pharmacy Council of New Zealand, Medsafe) where required by law
  • Law enforcement or government agencies when legally required

We do not sell your personal information.

4. Data Storage and Security

We take reasonable steps to protect your personal and health information from loss, misuse, unauthorised access, disclosure, or alteration.

Security measures include:

  • Secure servers and encrypted systems where appropriate
  • Access controls restricted to authorised pharmacy personnel
  • Role-based access to prescription and health data
  • Secure handling of prescription records and communications

While we take all reasonable precautions, no method of electronic storage or transmission is completely secure.

5. Data Retention

We retain personal and health information only for as long as necessary to:

  • Fulfil pharmacy and legal requirements in New Zealand
  • Maintain safe dispensing and clinical records
  • Provide continuity of care where required

When no longer required, information is securely deleted or anonymised.

6. Minors

Our Site is not intended for individuals under the age of 16 unless services are provided under the supervision or consent of a legal guardian and in accordance with applicable medical and legal requirements.

We do not knowingly collect unnecessary personal information from minors.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enable core website functionality
  • Improve user experience
  • Analyse website traffic and usage
  • Support marketing and advertising (where permitted)

You can control or disable cookies through your browser settings. Some features of the Site may not function properly if cookies are disabled.

8. Behavioural Advertising

We may use third-party advertising services (such as Google or Meta) to display relevant ads.

These services may use cookies and similar technologies to show you advertisements based on your browsing behaviour.

You can opt out of targeted advertising using:

Important: We do not share health or prescription information with advertising platforms.

9. Your Rights (New Zealand Privacy Act 2020)

Under the Privacy Act 2020, you have the right to:

  • Access your personal information
  • Request correction of inaccurate information
  • Request deletion (where legally permitted)
  • Understand how your information is used and shared

To exercise your rights, contact us using the details below.

We will respond in accordance with New Zealand privacy law.

10. Data Breach Notification

If a privacy breach occurs that may cause serious harm, we will:

  • Take immediate steps to contain the breach
  • Notify affected individuals as soon as practicable
  • Notify the Office of the Privacy Commissioner if required

11. International Data Transfers

Some of your information may be stored or processed outside New Zealand (for example, through Shopify or other service providers). Where this occurs, we take reasonable steps to ensure your information is protected in accordance with applicable privacy standards.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal, operational, or regulatory requirements.

The latest version will always be available on this page.

13. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, you may contact us at:

Corner Pharmacy Ltd
1490 Dominion Road Extn
Mt Roskill, Auckland 1041
New Zealand

Email: barbara@roskillvillagepharmacy.co.nz

14. Complaints

If you are not satisfied with our response, you may contact:

Office of the Privacy Commissioner (New Zealand)
https://www.privacy.org.nz