Terms of service

TERMS OF SERVICE 

OVERVIEW

This website is operated by Corner Pharmacy (“we”, “us”, “our”). Corner Pharmacy provides this website, including all information, tools, services, and online prescription services available from this site, to you (“user”) subject to your acceptance of these Terms of Service.

By accessing our website or using any of our services, including purchasing products or submitting prescriptions, you agree to be bound by these Terms of Service and all related policies referenced herein.

These Terms apply to all users, including patients, customers, and visitors.

We may update these Terms from time to time. Continued use of the website after changes constitutes acceptance of the updated Terms.

Our store is hosted on Shopify Inc., which provides the ecommerce platform for our services.

SECTION 1 – ONLINE STORE & PHARMACY SERVICES

By using this site, you confirm that:

  • You are at least the age of majority in New Zealand, or have consent from a legal guardian
  • Any information you provide is true, accurate, and complete
  • You will not use the site for unlawful purposes

In addition to retail products, this website provides pharmacy-related services including:

  • Online prescription submission and processing
  • Pharmacist review of prescriptions
  • Medication dispensing (where legally permitted)
  • Healthcare advice and consultation services

All prescription services are subject to approval by a registered pharmacist and compliance with New Zealand pharmacy law and professional standards.

We reserve the right to refuse to dispense any prescription at our professional discretion.

SECTION 2 – PHARMACY REGULATORY COMPLIANCE

All prescription dispensing is carried out under the authority and professional oversight of a registered New Zealand pharmacist in accordance with:

  • Pharmacy Council of New Zealand standards
  • Medicines Act 1981
  • Medicines Regulations 1984
  • Relevant Ministry of Health and Medsafe guidance

We may refuse to supply medication if:

  • A prescription is invalid, unclear, or incomplete
  • There are clinical safety concerns
  • The request does not comply with legal or professional standards

SECTION 3 – MEDICAL DISCLAIMER

Information provided on this website is for general informational purposes only and is not a substitute for professional medical advice, diagnosis, or treatment.

You should always consult a qualified healthcare professional before starting, stopping, or changing any medication.

Use of this website does not create a doctor–patient relationship.

SECTION 4 – ONLINE PRESCRIPTION SERVICE

By submitting a prescription online, you acknowledge that:

  • Your prescription will be reviewed by a registered pharmacist before dispensing
  • Additional information may be required before processing
  • We may contact you to confirm details, clarify instructions, or discuss alternatives
  • Prescription medicines may require identity verification upon collection or delivery
  • Some medicines may only be available for in-store pickup in accordance with legal requirements

We reserve the right to:

  • Decline or delay dispensing
  • Request a new prescription
  • Refer you to a prescriber or medical professional if required

SECTION 5 – PRIVACY & HEALTH INFORMATION (NZ PRIVACY ACT 2020)

We are committed to protecting your personal and health information in accordance with the Privacy Act 2020 (New Zealand) and professional pharmacy confidentiality obligations.

When you use our services, we may collect:

  • Personal identification details
  • Prescription and medication history
  • Medical and health-related information relevant to dispensing
  • Contact and delivery details

We use this information to:

  • Process prescriptions
  • Provide pharmacy services safely
  • Communicate with you about your order or health needs
  • Comply with legal and professional obligations

We will not sell your personal information.

Your information may be shared only with:

  • Registered pharmacy staff involved in your care
  • Prescribers (where clinically necessary)
  • Delivery providers (for fulfilment purposes)
  • Regulatory authorities if required by law

All reasonable steps are taken to ensure your information is stored securely.

SECTION 6 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone at any time for professional, legal, or safety reasons.

You agree not to:

  • Interfere with website security or operations
  • Attempt to misuse prescription services
  • Provide false medical or personal information
  • Upload malicious software or code

SECTION 7 – ACCURACY OF INFORMATION

We do not guarantee that all information on this site is always current or error-free.

Medication availability, pricing, and service offerings may change without notice.

Prescription decisions are based on pharmacist assessment and legal requirements.

SECTION 8 – MODIFICATIONS TO SERVICE

We may modify, suspend, or discontinue any part of the service at any time without notice.

We are not liable for any resulting inconvenience or loss.

SECTION 9 – PRODUCTS & PHARMACY SERVICES

Some products and services are only available online, while others may require in-store collection.

We reserve the right to:

  • Limit quantities
  • Restrict certain medicines to pharmacy pickup
  • Decline sales where appropriate

All medicines are supplied in accordance with New Zealand law.

SECTION 10 – ACCOUNT & ORDER INFORMATION

You agree to provide accurate and up-to-date information when placing orders or submitting prescriptions.

We may cancel or refuse any order that appears suspicious, incorrect, or unsafe.

SECTION 11 – THIRD-PARTY TOOLS & LINKS

We may use third-party services (e.g. Shopify, payment gateways, delivery providers). We are not responsible for their policies or performance.

SECTION 12 – USER SUBMISSIONS

Any feedback, messages, or submissions may be used by us without obligation to compensate you.

You must not submit false, misleading, or harmful content.

SECTION 13 – LIMITATION OF LIABILITY

To the fullest extent permitted by New Zealand law:

  • We are not liable for indirect or consequential loss
  • We are not responsible for delays caused by courier services or supply issues
  • Pharmacy services are provided in accordance with professional standards but outcomes cannot be guaranteed

Nothing in these Terms excludes liability where it cannot legally be excluded under New Zealand law.

SECTION 14 – INDEMNITY

You agree to indemnify Corner Pharmacy against any claims arising from:

  • Misuse of the website
  • False information provided
  • Breach of these Terms
  • Illegal or unsafe use of services

SECTION 15 – TERMINATION

We may suspend or terminate access to services if:

  • Terms are breached
  • Fraud or misuse is suspected
  • Legal or safety concerns arise

SECTION 16 – SEVERABILITY

If any part of these Terms is found unenforceable, the remaining provisions remain valid.

SECTION 17 – ENTIRE AGREEMENT

These Terms represent the full agreement between you and Corner Pharmacy.

SECTION 18 – GOVERNING LAW

These Terms are governed by the laws of New Zealand.

SECTION 19 – CHANGES TO TERMS

We may update these Terms at any time. Continued use of the site constitutes acceptance of changes.

SECTION 20 – CONTACT INFORMATION

Questions about these Terms should be sent to:
barbara@roskillvillagepharmacy.co.nz